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This registration page is for our  Singapore and International customer (except Taiwan) 


If you are our  Taiwan  customer, please register through this link:

Warranty registration
  • Customer must complete online registration within 10 days upon shipping. 
  • Consumers must fill out the warranty registration accurately. 
  • Please refer to the user guide to see what the warranty covers.
  • To claim the warranty benefit, consumers must contact Swanz Brand Team (email: enquiry@swanzbrand.com)
  • It will take approximately 2-4 weeks for repair and delivery.
  • Wear and tear in product accessories (other than the thermal flask), example:  easy-clean silicone, silicone lid, bags, etc are normal and not covered by the warranty
  • SWANZ reserved the right to change the policy.
  • Our warranty period is 180 days from the date of registration. However, consumers must complete online registration within 10 days from the date of receiving the product.
  • If the registration is not completed in 10 days after the signing date, we reserve the rights to refuse warranty registration and warranty claim.
  • The warranty registration must be registered on the official website. 
  • One form submission applied for one item, please submit multiple forms if you have more than one item
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Thank you for submitting the above information!

We will send a confirmation email to you!

User Guide Download

Swanz Kokoro Food Warmer

(SY-014, SY015) English

Swanz Nest Cup/ Nest Mug
(SY-201) English

Swanz Nest Cup Straw

(SY-201) English Chinese

Swanz Ohayo Series/ Mizu Cup
(SY-301/ SY-302/ SY-303) English

Swanz Luna Thermal Flask
(SY-049) English